Due to the Covid-19 pandemic our office is open to the public by pre-arranged appointment only to minimise the risk to our customers and staff. Our phones are being answered during normal working hours, Monday to Friday. You can also e mail email@example.com with your enquiry. We will aim to get back to you within 72 hours. We will carry out emergency visits only by pre-arrangement. Please watch our short video that explains the safety measures our staff will take when visiting you at home.
For gas central heating repairs please phone Saltire on Telephone 0800 048 2710.
For genuine emergency repairs outwith working hours please telephone the McDougall Group on Telephone 0333 123 1011.
We are following guidance on COVID-19 provided by the Scottish Government and the Public Health Authorities. For further information and advice on Covid-19 please click on the links below:
If you or someone in your household is self-isolating due to Covid-19 please let us know so that we do not visit you at home. When you contact the office you will be asked questions to identify any potential risks before requesting a Contractor or staff member to attend. Click here for list of questions.
Letter to all tenants from Kevin Stewart MSP to provide information and advice. Letter From Housing Minister 20-7-8
For information on claiming Benefits and Coronavirus please click here. For information on What Financial Help You Can Get If Self-Isolating click here. For information on where to find additional support Tel:0800 111 4000. The Scottish Government has put together information and advice for tenants, click here. Should you require any assistance or advice please contact our Income Maximisation Officer, Tracy Doran on Direct Dial: (01786) 431921 or e mail firstname.lastname@example.org.
The video below explains the Covid-19 safety measures our staff will take when visiting service users and the simple steps you can take to help our staff. Please contact the office if you have any questions.
Please visit our website regularly as we will keep you updated regarding any further impact on our service delivery and click here to read latest news.
We would like to reassure all customers that we will continue to deliver a service. However, you may require to access services in a different way. For example if you usually go out to a Post Office or a Paypoint outlet, and you are unable to go out, it might be beneficial to have the Allpay App downloaded to your mobile device in order that you can still pay rent. If you want advice on how to the download the App please contact the office.
Gas Servicing: This is still ongoing. We must carry out annual gas servicing to our properties to ensure tenants safety. This is required by law during the Covid-19 pandemic. Our gas contractor Saltire, will take precautions to ensure both tenant and contractor safety by adhering to social distancing measures and asking the occupants to vacate the room whilst the annual service takes place. The contractor carries their own PPE (safety equipment) and whilst in your property they will not touch any part of the property unnecessary.
Our gas contractor will contact you with an appointment 2 months before the expiry date on the current certificate (anniversary date). If you are self-isolating please contact us in the first instance and a new appointment will be made. We ask that you fully engage with ourselves and our contractor to ensure that the annual service is carried out within the anniversary date of the previous service. Click here for more information.
Planned Maintenance Works: We have now restarted our kitchen and gas boiler replacement contracts under a gradual approach. We are also commencing with the external painter work contract. Bathroom replacement contract- further information will be provided when available. If you have any questions please contact Paul Fraser, Senior Property Services Officer, Direct Dial: Tel (01786) 431026 or e mail email@example.com.