Who is responsible for repairs?

* Where you see this asterisk, it means Forth may carry out the repair on your behalf but you will be recharged the cost of the work.

** Where you see these asterisks, it means that Forth will only carry out these repairs on the items:

  • when a property is vacated for a new tenant,
  • or as part of a planned maintenance programme,
  • or if it is included,  in your rent.

Otherwise the repair is your responsibility.

*** Where you see these asterisks, it means Forth will carry out these repairs, but you need to report this to the police first and ask for an incident report slip. Should you fail to do so, you will be recharged for the repair.

Rechargeable Repairs/Work

If a repair is needed because you or a member of your household, or visitor has damaged the property then it is usually up to you to get the repair done and to pay for it. The Association will carry out the repair if it was caused by vandals, but you need to report this to the Police first and ask for an incident report slip.
Some times we will do the repair and bill you for the work. This will only be done if otherwise your home would be left in a dangerous or insecure situation. For example, if you lose your keys, the Association may arrange access to your home and the replacement of your lock and keys. But you will be charged for this service.

Forth Housing Association is not responsible for repairing damage caused willfully or negligently or accidentally by you, anyone living with you or an invited visitor to your house. If the Association decides to carry out the work, you must pay us for the cost of the repair.

Repair responsibility
  ITEMForth HousingTenant
  Blocked drain/waste pipe
√*
 
  Water supply pipes

 
  Bath

 
  Shower (belonging to FHA)

 
  Shower (belonging to Tenant)  

  Wash Hand Basin (WHB)

 
Bathroom WC Bowl

 
  WC Cistern

 
  WC seat & lid  

**

  Clos-o-mat

 
  Taps

 
  Tap washers

 

  Plug & chains  

**

  Non-slip flooring (Installed by FHA)

 
  Towel rails & toilet roll holders  

  ITEMForth HousingTenant
  Blocked drain/waste pipe

*

 
  Water suppply pipes

 
  Taps

 
  Tap washers

 
  Sink Bowl and drainer

 
  Plug & chains  

**

  Non-slip flooring (Installed by FHA)

 
Kitchen Kitchen Units & work tops

 
 

White Goods and fittings installed by FHA
• Cooker
• Oven
• Washer/drier

 
  White Goods and fittings not installed by FHA
• Cooker
• Oven
• Washing machine
• Tumble drier
• Fridge / Freezer
 

  Gas supply pipe

 
  Gas bayonet fitting and supply hose to cooker  

  Supply and fitting bayonett fitting where none exists within property  

*

  ITEMForth HousingTenant
  Door and frame

 
 

Ironmongery
• Hinges
• Locks / latch
• Handles
• House number

 
  Letter box

 
  Replacement Keys and locks  

Doors Lock repairs

 
  Door chain  

**

  Name plates  

  Glass

***

 
  Door Bell on electric circuit

 
  Door bell bateries  

  ITEMForth HousingTenant
  Glass in Window

***

 
  Window

 
  Window frame

 
Window Window cills and aprons

 
  Ironmongery

 
  Ventilation Strips

 
  Curtain Plate

 
  ITEMForth HousingTenant
  Electric Storage heaters

 
  Panel Heaters & Fan Heaters

 
  Gas Central Heating

 
  Gas Water Heating System

 
Heating Radiators, Thermostatic Controls, Timers, Boilers & Pumps

 
  Gas pipes within property

 
  Gas Meter Box\Door  

  Hot and Cold Water tanks

 
  Electric fires  

  Gas fires

 
  ITEMForth HousingTenant
  Sockets

 
  Pendants, lamp holder and ceiling Rose

 
  Extractor Fans / Mechanical Fans

 
  Plugs and Fuses  

  Mains Operated Smoke detecor

 
  Battery Operated Smoke detector

 
  Battery for Smoke detector  

**

  Light switches

 
  Water immersion heater

 
Electrical Electric Fires  

  Storage Heaters

 
  Wiring and circuits

 
  Consumer Unit (but not resetting MCBs/RCDs)

 
  External light fittings to front/rear of property

 
  Common Star lights

 
  Fluorescent tubes  

 **

  Starters  

**

  Diffusers  

**

  Bulbs  

  Communal Digital TV aerial/ cable and coaxial

 
  ITEMForth HousingTentant
  Water pipes, Stop cocks, Valves and drains

 
  Ceilings

 
  Walls

 
  Plasterwork

 
  Floors

 
  Loft hatch

 
In the House Skirting

 
  Facings

 
  Stairs

 
  Banister / Handrail

 
  Cupboards

 
  Decoration  

**

  Floor coverings carpets, Vinyl, laminate, etc.  

  ITEMForth HousingTenant
  Gutters

 
  Down Pipes (Rain & Soil)

 
  Overflow

 
  Roof tiles / Slates

 
  Roof TImbers

 
  Fascia Boards, Soffit, Barge Boards and Over Hangs

 
  Car Ports & Garages

 
  Lean to Roofs and Porches

 
  Walls

 
  Roughcast, Render & external brick work

 
  Foundations & Damp Proof Course / Membrane

 
  Chimney

 
External Structure Area Chimney Flue

 
  Steps to Entrance

 
  Stairs, Bannister, Handrail

 
  Communal Paths

 
  Communal Slabs

 
  Communal Stairs & entrances: Floor & wall finishes

 
  Fences & gates erected by the Association

 
  Communal Parking Areas

 
  Bin Stores And Drying Areas

 
  Cloth Poles

 
  Cloth Pole Rope  

  Rotary driers (communal)

 
  Rotary driers (Individual Property)  

  Garden Shed / Greenhouse  

  External Decoration

 
  ITEMForth HousingTenant
  Communal Grounds Maintenance

 
  Garden maintenance (Front garden of property)

 
  Individual rear Garden maintenance  

  Communal TV Aerials

 
  Individual TV Aerials installed by FHA

 

Services Furnishings & Equipment (where provided by FHA)

 
  Internal Window Cleaning (Individual Property)  

  External Window Cleaning (Individual Property)  

  Internal Window Cleaning (Communal Stairs)

 
  External Window Cleaning (Communal Stairs)

 
  Stair cleaning (Communal stairs)

 
  Annual service of Clos-o-Mat