Participation - We Want You To Get involved
We want you to have every opportunity to have your say and influence decisions about your community.
By becoming involved you will help us to deliver an excellent service that meets your needs. You can give us your opinion on any aspect of our service or on your home. In our Tenant’s Newsletter and our Annual Report, we will publish information about our performance, the views we have received and how we have taken these views into account. The Tenants View Forum (see below) will independently monitor and evaluate our housing services, by scrutinising the Charter performance results. We want our tenants to get involved so please click here for more details.
Texting For Repairs Surveys – Pilot Started 1st July 2017
Have you ever been fed up completing a paper copy of a survey? Do you find this a bit time-consuming and cumbersome? In order to try to obtain as much feedback as possible we are trialling a new way to collect this information.
In June, our tenants with a mobile phone number received a Text Welcome Message from Forth. This asked if they were happy to receive texts on the Repairs Service, when a repair is undertaken to their home.
From 1st July, we have been issuing some of our tenants with a text asking them to rate their satisfaction with repairs from 1-5. (1=very satisfied to 5 = very dissatisfied). At a click of a button tenants are able to rate the service. This text is automatically generated from the Works Order completion date after receiving a request for a repair. It is therefore important that we have up to date mobile numbers for all our tenants. So if you are a tenant and you have changed your mobile number recently, please phone the office and let us know.
Every text reply received will be entered in to a quarterly draw to win £25 in supermarket vouchers. If you do not want to take part in Texting Surveys, please contact Margaret Glencross, at the office.
Social Housing Charter
For more details on the Social Housing Charter and how it affects you click on : http://housingcharter.scotland.gov.uk/.
Tenants are grasping the opportunity to have a say in examining and improving service delivery.
A full copy of our Tenant Participation Policy is available by clicking here.
How Can You Get Involved?
When you receive a repair you will be issued with a comment card for you to let us know how well the repair was carried out, and how well you were treated.
Tenants View Forum
Our Tenants View Forum has agreed to:
- meet 3 times per year
- discuss Reporting of Key Charter Indicators
- analyse Charter General Performance Results
- assist in producing the annual Charter Report to Tenants
- discuss other policies that are under review at that time.
To read a copy of the last minutes click here.
For details of the next meeting contact Angela Laley at the office.
Registered Tenants Organisations
We have one Registered Tenants Organisations (RTO):
De Moray Association representing De Moray Court, Cornton.
To find out when they are holding their next meeting, click here.
Reading:- Tenants Newsletter
Read our newsletter and let us know your views, or send in your ideas for articles and features.
Let us know how well we and others are performing in making your area an attractive place to live, simply by looking out your window and letting us have your comments.
Usually meet to discuss a specific issue that affects you such as a new building development, parking etc. or a service you receive for example, close cleaning.
Tenants can give their views by becoming part of our Tenant’s Forum. This enables tenants to come together to discuss issues which have been raised by you or Forth. They are held on a quarterly basis. Meetings are generally held at Forth’s office and transport and crèche facilities if necessary, are provided.
Role of The Management Committee
The Association is run by a voluntary Management Committee of 12 members. These members are local residents, elected annually from the Association’s membership at the Annual General Meeting (AGM). They have a wide range of experience and knowledge.
The Management Committee meets monthly to discuss the Association’s business and make policy decisions. If you are interested in becoming a member of the Management Committee, the first step is to obtain membership of the Association. See below.
Becoming a Tenant Member
To become a tenant member complete the Tenant Member application and return it with £1 to the Association. An application is available by clicking on the link below.
Finally, we are always interested in any ideas you may have to help us improve our services.