Tenant Satisfaction Survey - Research Resource

Tenant Satisfaction Survey

Forth Housing Association is committed to listening to tenants and acting on their views and is committed to meeting the standards and outcomes of the Scottish Social Housing Charter. In order to help us meet these objectives, we have commissioned an independent market research company, Research Resource, to undertake a tenant satisfaction survey of our tenants. This survey will ask about your views on the services that we provide for you, the information that we provide to you and your satisfaction with your home and where you live.

The interviews will take place from January to March and will be conducted across all our stock. The interviewers will carry identification and a copy of this letter at all times. Please ensure that you ask to see a copy of their identification.

It is really important to us that we monitor the services we give you and this survey will identify areas where we are getting it right and, more importantly, areas where we could improve. The interviews will last no longer than 15-20 minutes and will be carried out during the day, early evening and at weekends.

All the information you give to the interviewers will be kept confidential and no one at Forth will be aware of who has taken part or what any individual has said, so feel free to answer the questions and give comments openly. Should you wish to ensure that you are part of the survey please contact Research Resource direct on 0141 641 6410. If you have any specific needs or wish somebody to support you in the interview please contact Research Resource and they will do their best to assist you.

As Forth looks to continually improve their service the completion of this survey is important, and I would like to thank everyone in advance for their co-operation and time in completing the survey.