Who is responsible for repairs?

* Where you see this asterisk, it means Forth may carry out the repair on your behalf but you will be recharged the cost of the work.

** Where you see these asterisks, it means that Forth will only carry out these repairs on the items:

• when a property is vacated for a new tenant,
• or as part of a planned maintenance programme,
• or if it is included,  in your rent.

Otherwise the repair is your responsibility.

*** Where you see these asterisks, it means Forth will carry out these repairs, but you need to report this to the police first and ask for an incident report slip. Should you fail to do so, you will be recharged for the repair.

Rechargeable Repairs/Work

If a repair is needed because you or a member of your household, or visitor has damaged the property then it is usually up to you to get the repair done and to pay for it. The Association will carry out the repair if it was caused by vandals, but you need to report this to the Police first and ask for an incident report slip.
Some times we will do the repair and bill you for the work. This will only be done if otherwise your home would be left in a dangerous or insecure situation. For example, if you lose your keys, the Association may arrange access to your home and the replacement of your lock and keys. But you will be charged for this service.

Forth Housing Association is not responsible for repairing damage caused willfully or negligently or accidentally by you, anyone living with you or an invited visitor to your house. If the Association decides to carry out the work, you must pay us for the cost of the repair.