Policy Review for Anti-Social Behaviour Policy

Policy Review – Anti-Social Behaviour Policy Overview

At Forth Housing Association, we are committed to fostering safe, respectful communities where everyone can enjoy a peaceful living environment. We take any report of anti-social behaviour (ASB) seriously and act promptly and fairly to address the concerns of our tenants and customers.

Our Commitment to Addressing Anti-Social Behaviour

We have a dedicated Anti-Social Behaviour Policy that outlines:

• What constitutes anti-social behaviour.
• The steps we take when responding to complaints.
• The timescales for handling complaints and how we categorise and record them.
• The actions we take to prevent anti-social behaviour.
• Our commitment to monitoring performance and ensuring we meet the needs of our community.

Key Principles of Our Anti-Social Behaviour Policy

We believe that every individual has the right to live in peace and without disturbance in their home or neighbourhood. Anti-social behaviour can seriously affect the quality of life, and we are committed to responding effectively when it arises.

• Timely Action: We aim to take early, effective action when reports are made, ensuring that issues are resolved swiftly.
• Fair and Firm Approach: We adopt a balanced approach that is both firm and fair when investigating and resolving complaints.
• Partnership Working: We work closely with our tenants and partner organisations to find practical, sustainable solutions to incidents of anti-social behaviour.

Incorporating Legal and Tenant Responsibilities

Our policy also aligns with the Scottish Secure Tenancy Agreement, ensuring clarity on the rights and responsibilities of tenants. This includes:

• Being a good neighbour and respecting others.
• Ensuring a peaceful living environment for all residents.

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Policy Review – Moving Forward

We are currently reviewing and updating our Anti-Social Behaviour Policy to ensure it meets the evolving needs of our tenants and the wider community.
Our main focus areas for this review are:

1. Enhancing Background Information – Clearer context for the policy’s purpose.
2. Clarifying Policy Aims – Defining the objectives more explicitly.
3. Strengthening Partnerships – Emphasising the importance of collaboration with tenants, local authorities, and other partners.
4. Improving Case Management – Updating our approach to handling and resolving ASB cases.
5. Adding Information on Equalities & Data Protection – Updating sections on equalities, performance monitoring, training, and data security.

We want your feedback! Share your thoughts and suggestions on how we can improve our policy through our short survey.

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Have Your Say: Policy Consultation Survey

We invite all tenants and customers to participate in the consultation and share their opinions on our Anti-Social Behaviour Policy.

• Deadline for responses: Friday the 18th of July
• Click here to access the survey

(Ensure you complete the MS Forms link)

All responses will be entered into a prize draw for a £25 shopping voucher! (Only current tenants or factoring service customers are eligible.)

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Further Information & Support

If you have any questions, or if you require the consultation information in other formats (paper version is available) or languages, we are happy to assist. Please contact us:

• Phone: 01786 446066
• Email: info@forthha.org.uk

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Download the Current Anti-Social Behaviour Policy

Click here to read the current version
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Thank you for taking part! Your feedback helps us create better communities.