Emergency Repairs

Only use these numbers to report genuine emergency repairs which cannot wait until the next working day. We prioritise emergency repairs.

These are repairs which are considered necessary to prevent serious damage to the building, danger to health, risk to safety, risk of serious loss or damage, or serious inconvenience to the occupier or occupier’s property.

These repair requests should be attended to by the contractor within 4 hours of notification, 24 hours a day 7 days a week, to make safe the hazard or complete the necessary repair.

Non–emergency or routine repairs should be reported during normal working hours. Do not use the website on-line service to report an emergency repair.

Out-of-office hours emergency service

Gas Central Heating - Tel 0800 048 2710 (Saltire)      For Gas Leaks - Tel 0800 111 999

For any other genuine emergency repairs we operate an Out-of-Office Hours emergency service provided by The McDougall Group on telephone 0333 123 1011 (outwith office hours). Please give:

  • Your name and address
  • Telephone number
  • A description of the repair request

Please follow any instructions given or requests made by the McDougall Group which may assist with your repair request.

Alternatively, telephone the office and listen to the recorded message.

New Build - New Tenants (for first 12 months only)

New Build Tenants should refer to their Tenant's Handbook for details of the Contractor's Emergency telephone numbers during the first year of their tenancy, given to them at the time of signing of their tenancy.

During office hours

Emergency repairs should be reported to the office as normal.

Gas heating and hot water

If you are having problems with your heating/hot water and this is provided by a gas fired combination boiler, telephone Saltire:

SaltireTelephone Number: 0800 048 2710

  • Your name and address
  • Telephone number
  • A description of the repair request

Before using the Emergency Repairs Service please consult the table below to see if your repair is an ‘Emergency’. Please note, the Contractor/Association has discretion to attend to the repair/fault which you are experiencing, if the fault does not appear on this list.

If you are in any doubt, please phone and ask!

General Guide To Emergency Repairs

TradeRepair RequestComment
Electrics  Sparking sockets/switches/bare wires Make safe
  No electricity (whole property) Trace and repair minor electrical fault.
  No lighting (whole property) Trace and repair minor electrical fault.
  No power to sockets (whole property) Trace and repair minor electrical fault.
  Partial/ loss of space heating where no other heating is available Trace and repair minor electrical fault.
  No hot water throughout property Trace and repair minor electrical fault.
  No stair lighting to complete close Trace and repair minor electrical fault.
Plumbing Internal burst pipes/tanks/hot water cylinders Make safe
  No water supply throughout property Investigate fault and reinstate supply
  Blocked WC where there is no other WC in property Clear blockage. Tenant recharge
  Blocked or leaking foul drains or soil stacks Clear blockage. Possible Tenant Recharge
  Taps running full bore Turn off water supply to tap
  Make safe manhole cover Make safe
  Hot water from over flow Make safe
  External burst pipes/overflows causing icy conditions Make safe
Joiner Board up of broken window/glass. Possible Tenant Recharge
  Gain entry/exit to/from property where no other door exists Possible Tenant Recharge
  Make lock fast home if insecure Possible Tenant Recharge
Gas Loss/ partial loss of gas supply Investigate
  Blocked flue to gas boiler Investigate and clear same
  No heating throughout property Investigate and repair same
  Gas leak/Smell of gas Isolate gas supply. Investigate source of leak
Builder Inspect/Make safe dangerous chimneys, pots, slates, roof tiles, walls, ceilings, buildings, gutters and rain water pipes Make safe Make safe
  Water ingress Investigate if weather conditions permit and make temporary repair.