Management Committee Briefing May 2019

Management Committee Briefing

The following points were covered at the May 2019 Committee Meeting:

The Management accounts to 31/3/19 were considered and the following noted:

• Income and operating costs for the year were slightly up on budget expectations.
• The surplus generated was £126,157 more than budgeted. The main reason for this was that the anticipated rise in interest rates did not materialise.
• Maintenance spend, across the categories, was generally under budget for the year.
• Professional Fees and legal costs were higher than expected but this due to procuring our planned maintenance contracts and unexpected legal work.
The quarterly Tenant Participation report was considered and the following noted:
• Gas servicing satisfaction figures were very good at 100%.
• The new homes surveys were disappointing as we only had 3 returns. It showed generally high satisfaction levels although some dissatisfaction was expressed regarding the ventilation system and car parking.
• The return rate for repairs satisfaction texts was up to over 37% and satisfaction levels were at 100% compared to 80% the previous quarter.
• The number of complaints received was slightly down from the previous quarter and no concerning patterns were noted with the type or outcome of complaints.
• Gas Boiler Replacement survey results were excellent
• Factor Survey was generally good but a couple of comments regarding light bulbs and the maintenance of the communal areas were noted.
• Kitchen replacement survey reported 100% satisfaction with the quality of work and technical information. A couple of issues were noted regarding the ‘extras’ painting and flooring but these were resolved very quickly.
• The Customer Care Policy was reviewed and approved.
• The Annual Return of the Charter and the EESSH return were approved for submission to the Scottish Housing Regulator.
• A lengthy discussion was held over the future of Forth’s development programme. Forth has in the pipeline 267 units over 6 years requiring private financing of £13.4m. Forth would need to raise a further £10.0m to deliver the programme. A number of options were reviewed and considered.

Committee agreed to take a measured approach to each new development opportunity and if Government funding continues will aim to complete the current programme.

Grahame Cairns     

23/5/19