Texting For Repairs Surveys - Pilot Starting From 1st July

Texting For Repairs Surveys – Pilot Starting from 1^st July

Have you ever been fed up completing a paper copy of a survey? Do you find this a bit time-consuming and cumbersome? In order to try to obtain as much feedback as possible we are trialling a new way to collect this information.

 In June, our tenants with a mobile phone number will receive a Text Welcome Message from Forth. This will ask if you are happy to receive texts on the Repairs Service, when a repair is undertaken to your home.  If you are,  it will ask you to save the number to your phone.

From 1^st July, we will issuing some of our tenants with a text asking them to rate their satisfaction with repairs from 1-5. (1=very satisfied to 5 = very dissatisfied). At a click of a button you will be able to rate the service. This text will be automatically generated from the Works Order completion date after receiving a request for a repair.  It is therefore important that we have up to date mobile numbers for all our tenants.  So if you have changed your mobile number recently, please phone the office and let us know.

 Every text reply received will be entered in to a quarterly draw to win £25 in supermarket vouchers.  If you do not want to take part in Texting Surveys, please contact Margaret Glencross, at the office.